The shipment is generally made on the next WORKING day on which the order is received or on the same day
Any delays of 1/2 working days may depend on logistical problems of the couriers (BRT, GLS)
For foreign shipments, delivery times depend on the destination
At the time of shipment, an email will be sent containing the Tracking number of the courier indicated (The Tracking number is generally made available by the shipper within 24 hours following the evasion).
Neverland Firenze allows you to exchange or return the goods without additional transport costs according to the following conditions:
The goods must not be broken / damaged and in any case must not show signs of wear caused by use
In the case of material provided with special packaging (envelope / box etc.), this packaging must be used to re-insert the goods.
No more than 30 days must have elapsed from the date of receipt of the goods.
Possibility to pay directly to the courier.
At the time of the conclusion of the order in the "Payment" phase, select the item "Payment on delivery", with the "Payment on delivery" CONFIRM THE COST OF THE SERVICE OF 5 €!
Cash on delivery is optional for orders with a maximum amount of € 1999.99. Available only for orders in Italy.
Have the exact amount on hand to pay for your order.
It is not possible to pay for your order with an ATM but only in cash .
The warranty period is 24 months
The manufacturer may extend the warranty at its discretion
To enforce the guarantee, the invoice or sales document must be kept
The guarantee is recognized as long as the product is used correctly
Per qualsiasi esigenza clicca sull’ icona blu della chat e parla direttamente con Massimo o Mattia, i titolari di Neverland Firenze.
Puoi contattarci anche telefonicamente al numero +39 331 2277088